1. Once registered as a Customer of Keenu, the Customer may proceed to use the Services.The Services include the option to (a) add money to the Keenu either through [a cash deposit with the designated arrangement between Wemsol and Meezan Bank Limited], or through internet banking by selecting the 1Bill option with the Customer’s personal bank and/or (b) make payments using the Keenu which shall include top-up purchases, bill payments, payments to merchants registered with Wemsol, retain network payments and online transfers either to other Customers of Keenu or other account holders.
2.The Customer must ensure that the Mobile Number is active in his/her own name to avail the Services and undertake Transactions. The EMI Account is linked to and accessed by a Mobile Number, therefore in case a mobile phone or SIM of the registered Mobile Number is lost/stolen/snatched the Customer shall immediately inform Wemsol to block the EMI Account. Upon receipt of this information, Wemsol will block the EMI Account temporarily.
3. All instructions for operating the account and availing the Services shall be given by the Customer (“Customer Instructions”) in the manner prescribed by Wemsol. The Customer shall be responsible for accuracy, completeness and authenticity of the Customer Instructions and the same shall be considered correct and sufficient to operate the EMI Accounts.
4. The Customer accepts that the confidential information provided by the Customer can be stored for audit purposes and could also be shared with Wemsol’s service providers. The Customer also accepts that the device information for Keenu i.e. IMEI etc. shall also be stored by Wemsol for record purposes.
5. The Customer further authorizes Wemsol to share the data with its service providers for log management and marketing campaigns. Wemsol is further authorized to use the Customer Instructions, correspondences and any other data provided as evidence in the relevant court of law in case of any dispute, fraud, loss, liability or litigation.
6. The Customer must, at all times, have sufficient funds available in the Keenu to complete requested Transactions. In case of insufficient funds Wemsol shall have the absolute right to decline any authorization relating to the Transaction.
7. The Customer shall not credit any amounts in his/her EMI Account which exceeds the Prescribed Limits for EMI Accounts and Wemsol shall have the right to reject such attempted Transaction.
8. Wemsol at its discretion may amend, add or remove any of the facilities offered under the Services and the Terms. Such amendment, addition or removal shall be communicated to the Customer, as per the standard operating procedures followed by Wemsol.
9. The Customer undertakes and agrees not to use or permit the use of the Services for any illegal, improper or fraudulent purposes and shall comply with all applicable Terms and Conditions.
10. The Customer shall be solely responsible for any illegal funds transfer and money laundering activity carried out through his/her EMI Account/ Mobile Number. In the event that any activity is considered suspicious or illegal, such activity shall be suspended by Wemsol and an investigation shall be initiated if Wemsol deems appropriate. The said EMI Account shall only be re-activated at the discretion of Wemsol and upon a completion of an investigation which establishes that no law was contravened. The Customer agrees to update his/her details/information as per the anti-money laundering laws, or instructions of the State Bank of Pakistan or at the request of Wemsol.
11. The Customer shall at all times be liable to pay to or reimburse Wemsol for any amount transferred to his/her EMI Account in excess of his/her rightful ownership, be it due to system error, or due to technical glitch and Wemsol shall also have the right to mark debit / recover the relevant amount from the EMI Account of the Customer.
12. The provision of the Services is subject to all applicable charges and taxes.