1. The security of the personal identification number (PIN) or any passcodes must not be endangered or compromised by choosing a PIN/passcode that can be easily guessed, such as the four(4) digits of the same numbers such as (1111) or numbers in sequence (such as 1234).
2. The Customer must not under any circumstances store his/her PIN or passcode on his/her mobile handset used with the Mobile Number or registered SIM. If the Customer’s handset automatically stores his/her PIN or passcode, the Customer shall remain specifically responsible to remove such automatic instructions or understand that if such handset is lost, stolen or outside the actual control of the Customer, the information stored might result in leakage of identity verification information and loss of Customer’s funds.
3. The Customer irrevocably and unconditionally undertakes to ensure that the PIN and other confidential information are kept confidential and not to let any other person have access to the mobile handset and the login PIN. The Customer understands that any such access or sharing of information may result in unauthorized use of the Services and loss of Customer’s funds.
4. If the Customer believes that his/her EMI Account has been accessed without his/her knowledge or consent, or that his/her PIN has been fraudulently used, he/she shall forthwith contact the Helpline to block the EMI Account. The Customer will be responsible for any loss caused to the Customer before the EMI Account is blocked, if the same occurred due to the negligence of the Customer and its breach of the Terms and Conditions and any applicable law.
5. Wemsol shall not be liable if anyone gets access to Customer’s PIN and/or SIM/Mobile Number and such Customer fails to inform Wemsol. The transactions received in this regard are deemed authorized and will be considered legitimate and acted upon by Wemsol. Wemsol shall not accept any liability, in this regard, and shall not be liable for the claim and compensation against the Customer.
6. Information regarding the Transactions shall be sent to the Customer by Wemsol through the communication portal of Keenu, the Mobile Number or the email address provided at the time of registration by the Customer. For the avoidance of doubt, it is clarified that, Wemsol cannot guarantee the delivery of an SMS to the Mobile Number and Wemsol shall not be responsible for any loss, expense, claim or damage whatsoever arising from any delay or failure of SMS to reach the Customer due to any issue either at the telecom operator’s end or otherwise and shall only be responsible for such loss or damage that has occurred due to a direct act or omission on the part of Wemsol. Furthermore, Wemsol shall never send the Customer any messages via WhatsApp. The Customer understands that any links or documents shared via WhatsApp are spurious and should be accessed by the Customer at the Customer’s risk and responsibility
7. The Customer understands that Wemsol will never ask for the Customer’s login PINs and that the Customer shall not share his/her PIN and/or passcode with anyone, including Wemsol staff, other agents under any circumstances. The Customer further understands that no request for information shall be made via WhatsApp, SMS or any other social media application.