1. All Transactions, Fees and/or other charges recovered from the Customer will be shown/displayed on the Keenu, [emailed] mini statement or can be obtained from Wemsol upon a prior application made on the Helpline.
2. Wemsol may, from time to time, amend these Terms and Conditions or the Services and such amendments are deemed accepted by the Customer after they are notified as stated hereafter and if the Customer continues to avail the Services. The revised Terms and Conditions will be available on the Keenu and the website of Wemsol and may be communicated through other means such as an SMS to the Mobile Number in-app intimations as deemed appropriate by Wemsol.
3. Any failure by Wemsol to enforce its rights will not constitute a waiver of such rights.
4. The Customer shall not cede, assign or transfer, in any way, the rights and obligations pertaining to the Customer in respect of the Service to any other person or entity without the express and prior written consent of Wemsol.
5. These Terms and Conditions are to be read together with Wemsol’s general terms and conditions governing the EMI Account. If there is a conflict between these Terms and Conditions and the aforementioned general terms and conditions, these Terms and Conditions will prevail.
6. If the Customer wishes to lodge any complaints, the same shall be done using the Helpline. Wemsol will process/investigate the complaint and revert to the Customer within a reasonable period of time.
7. Wemsol, in compliance with the relevant laws and regulations, may intercept and investigate any Customer Instructions, payment messages and other information or communications sent to or by the Customer and this process may involve making further inquiries and stoppage of the relevant Transaction and may disclose such information to any law enforcement agency, competent authority, court of law or any regulatory authority, as required.
8. Wemsol will not be held responsible for any service issue if the same occurs due to the Customer having a Mobile Number with mobile network portability.
9. Wemsol reserves the right, without any prior notice to the Customer, to debit the EMI Account for any expenses, Fees, commissions, markup/interest, zakat, withholding tax, stamp duty, tax, duty or any other cost, charges or expenses arising out of any Transactions or operation of the EMI Account as may be payable from time to time. All applicable taxes shall be recovered as per the relevant tax laws in force.
10. Wemsol may correct erroneous and incorrect posting of entries and inform the Customer subsequently.
11. The Terms and Conditions shall be governed by the substantive, and procedural laws of the Islamic Republic of Pakistan. The Customer hereby agrees that any legal action or proceedings arising out of or in connection with these Terms and Conditions shall be brought in the competent courts at Karachi and the Customer irrevocably submit itself to the jurisdiction of such competent courts.